Ryde-Now Privacy Policy

Effective Date: 1st January, 2025

At Ryde-Now, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including Open Ride (online interstate travel booking), Chartered Ride (online private car booking), and Package Delivery (delivery between Lagos and Ibadan). By creating an account, logging into our website, or using our services, you agree to the practices described in this policy.

1. Information We Collect

To provide our services and ensure a smooth experience, we collect different types of information. This may include information you provide directly, data we collect automatically when you interact with our platform, and information from third parties.

1.1. Information You Provide

When you create an account or use Ryde-Now services, you provide us with the following personal data:

Name, email address, phone number, and password (required for account registration and login).
Payment information (such as debit/credit card details).
Address and delivery information (for package delivery services).
Travel preferences (for Open Ride and Chartered Ride bookings).
Government-issued ID (for our partners).

1.2. Information We Collect Automatically

When you use our website or mobile app, we collect:

Device information: Includes IP address, browser type, operating system, and device identifiers.
Usage information: Details about the pages visited, clicks, and interactions on the platform.
Location data: Real-time GPS data to provide you with the best routes, manage trips, and track package deliveries.
Cookies and tracking technologies: To improve your browsing experience and remember your preferences.

1.3. Information from Third Parties

We may receive additional data from:

Payment processors for payment verification.
Third-party authentication providers (if you log in using a third-party service like Google or Facebook).
Background check services (if required for certain travel services or partnerships).

2. How We Use Your Information

We use the personal information we collect to:

Provide, maintain, and improve our services, such as Open Ride, Chartered Ride, and Package Delivery.
Process your bookings and payments.
Track and manage rides and package deliveries.
Send notifications, confirmations, and receipts.
Enhance security, including fraud detection and identity verification.
Communicate with you about your account, services, promotions, and updates.
Analyze usage trends to improve service offerings.
Comply with legal obligations and cooperate with law enforcement when necessary.

3. Sharing of Your Information

Ryde-Now only shares your personal data with trusted partners to deliver services effectively. We do not sell your personal information to third parties.

3.1. Sharing with Service Providers and Partners

We share your information with:

Drivers and delivery personnel to fulfill your ride or delivery request.
Payment processors to handle transactions securely.
IT and analytics service providers who help us manage the platform and analyze data.
Cloud storage providers to securely store your information.

3.2. Legal Requirements and Safety

We may share your information when required to:

Comply with legal obligations or enforce our terms and policies.
Cooperate with law enforcement in investigations related to fraud, crime, or safety concerns.
Protect the rights, property, or safety of Ryde-Now, users, or others.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

4. Your Choices and Rights

4.1. Managing Your Account and Information

Access and Update: You can access and update your personal details through your account settings.
Delete Account: You may delete your account by contacting us at [Insert Support Email]. Please note that certain information may be retained for legal or security purposes.

4.2. Marketing Preferences

You can opt out of promotional messages at any time by following the instructions in the messages or adjusting your settings in the app. Even if you opt out, we may still send you transactional or service-related communications (such as booking confirmations or security alerts).

4.3. Location Data Control

You can enable or disable location tracking through your device settings, but doing so may limit certain features (like route optimization).

5. Security of Your Information

We are committed to protecting your personal data and have implemented appropriate measures to prevent unauthorized access, use, or disclosure. These measures include:

Encryption of sensitive data (such as payment information).
Secure data storage with access controls.
Regular security audits to identify and address vulnerabilities.

While we take significant precautions, no system is entirely secure. Please ensure that you protect your account credentials and notify us immediately of any unauthorized access to your account.

6. Data Retention

We retain your personal information:

As long as necessary to provide the services you have requested.
To comply with legal obligations (e.g., financial reporting or fraud prevention).
Until your account is deleted or deactivated, except where retention is required for safety, security, or legal reasons.

7. Cookies and Tracking Technologies

Ryde-Now uses cookies and similar technologies to enhance your experience. Cookies help us:

Remember your login details and preferences.
Analyze traffic and website usage.
Deliver personalized advertisements and promotions.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Third-Party Services and Links

Our platform may contain links to third-party websites or services that operate independently from us. Ryde-Now is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

Ryde-Now services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.

10. International Data Transfers

Since Ryde-Now operates primarily in Nigeria, data collected from users is stored and processed within Nigeria. However, in cases where we work with third-party providers outside the country, we take measures to ensure that your data is handled securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you via email or through the platform. Please review this policy regularly to stay informed about how we protect your data.

12. Your Consent

By creating an account, logging in, or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms outlined.